Last updated: October 31, 2026
These policies apply to products purchased from Anaiz Hair & Beauty online or in-store. They do not apply to salon services, appointments, deposits, or cancellations.
Refund and Return Policy
Return Eligibility
You may request a return within 14 calendar days after your order is delivered or picked up.
- The product must be unopened, unused, and in its original packaging.
- All seals, labels, and protective packaging must remain intact.
- You must provide your receipt, order confirmation, or another accepted proof of purchase.
- You must contact Anaiz Hair & Beauty before returning the product.
Approved returns must be received within 14 calendar days after return authorization.
Non-Returnable Products
For health, hygiene, and safety reasons, we do not accept returns of:
- Opened, used, tested, or customer-damaged beauty and personal-care products.
- Products with broken or removed seals.
- Clearance, final-sale, or “as-is” products.
- Gift cards.
- Custom, personalized, or special-order products.
- Products returned without proof of purchase.
Sale products may be returned only when they are not marked “final sale” and otherwise meet all return requirements.
Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives. If a product is damaged, defective, or incorrect, contact us within 48 hours of delivery or pickup. Include your order number and clear photographs of the product, packaging, and shipping box. If the claim is approved, we will arrange a replacement or refund at no additional cost.
Refunds
After we receive and inspect an eligible return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Card purchases will not be refunded in cash. The time required for the refund to appear depends on your bank or card issuer.
Original shipping charges are non-refundable unless Anaiz Hair & Beauty shipped an incorrect, damaged, or defective product. There is no restocking fee for an eligible return.
Return Shipping and Exchanges
Customers are responsible for return shipping costs unless the return resulted from an incorrect, damaged, or defective product. Anaiz Hair & Beauty is not responsible for returns lost or damaged in transit. We recommend using a trackable shipping service and keeping your shipping receipt. Do not mail a return until you have received return authorization and instructions from us.
Eligible unopened products may be exchanged, subject to availability. If the requested replacement is unavailable, we will issue an approved refund to the original payment method.
Shipping and Local Pickup Policy
Order Processing
When online ordering is available, in-stock orders are normally processed within 2–3 business days, excluding Sundays, holidays, and unexpected closures. Processing time is the time required to prepare an order and does not include the carrier’s delivery time. When an order ships, the customer will receive a confirmation containing available tracking information.
Shipping Rates and Destinations
Shipping charges are calculated at checkout using available live carrier rates. Rates may vary based on the delivery address, package weight and dimensions, selected carrier and delivery service, and current carrier charges.
We currently ship within the United States. Delivery to post office boxes or certain locations may depend on the selected carrier and service. International shipping is not currently available.
Delivery Estimates and Delays
Delivery dates displayed at checkout are carrier estimates and are not guaranteed by Anaiz Hair & Beauty. Weather, holidays, carrier disruptions, and other circumstances outside our control may affect delivery.
If we cannot ship an order within the promised processing period, we will notify the customer. The customer may agree to the delay or cancel the unshipped order for a full refund.
Address Accuracy and Delivery Problems
Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or shipped. Additional carrier charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
If tracking does not update or a package appears delayed, contact the carrier and Anaiz Hair & Beauty. If tracking shows that a package was delivered but it cannot be located, contact us within five calendar days of the delivery scan. We will help review the tracking information and available carrier claim options. Anaiz Hair & Beauty is not responsible for packages lost because of an incorrect customer-provided address or for theft occurring after confirmed delivery.
Report shipping damage within 48 hours of delivery. Retain the product, packaging, and shipping box and provide photographs so we can investigate the claim.
Local Pickup
Customers may select local pickup at checkout when the option is available. Wait until you receive a “Ready for Pickup” notification before visiting the salon. Pickup orders may be collected during posted business hours.
Please bring your order confirmation and a valid photo ID. If another person will collect the order, contact us in advance with that person’s name. Orders will be held for seven calendar days after the ready-for-pickup notification. Contact us if additional time is required.
Contact Us
Anaiz Hair & Beauty
256 Rockaway Pkwy
Valley Stream, NY 11580
Email: info@anaizhairbeauty.com
Phone: (516) 647-9365
To request a return authorization, shipping assistance, or a written copy of this policy, please contact us using the information above. Customers are entitled to receive a written copy of the refund policy upon request.